Table of Contents
- Panic Is Contagious, Especially When You're in Charge
- The First Few Minutes Can Determine Everything
- You Don't Have to Be the Person Fixing Everything
- Managing Everyone Who Wants an Update
- Staying Calm Doesn't Mean Sitting Around
- What Your Team Remembers After the Outage
- Recovery Is Only Part of the Job
- You Can Develop These Skills Before Becoming a Manager
- One Last Thought From the Trenches